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The Elevator Displays the Letter E What Are Elevator Error Codes? How to Fix E-Elevator Error

  • 31/12/2023
  • Elevator error codes are one of the error codes listed by the manufacturer to provide information to users. Identifying error code E plays an important role in determining the cause and troubleshooting. This is information that any technician wants to understand so they can assist in the elevator repair process. Through this article, Hoang Sa Viet SANKYO wants to help you better understand error codes E and related issues, giving a comprehensive view of elevator use and maintenance. Let's take a look with HSV SANKYO !

    Image of elevator showing error E
    Image of elevator showing error E

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    WHAT IS ELEVATOR ERROR ERROR?

    The letter E stands for " Error " in English. When referring to different errors, manufacturers often combine the letter E with numbers or letters such as A, B, C, D... This helps technicians easily identify errors and take remedial measures. accurately, efficiently and quickly. The corresponding E error code table will vary depending on the specific elevator brand. Therefore, to fix errors correctly, technical staff need to have detailed knowledge of technical drawings and specific parameters of the elevator.

    WHERE DO ELEVATORS OFTEN ANNOUNCE ERROR E?

    The elevator, as a smart product, is manufactured based on modern technology and integrates many smart features. In case a problem occurs during elevator movement, the system will automatically send a signal to notify the user of the error as well as provide information to help users identify the problem and take action. repair solution. Normally, when an elevator encounters error E , this message will appear in two main locations:

    Screen in the elevator

    When the elevator detects an error, the notification screen on the elevator will immediately display a message about the error condition during travel. In this case, it is best for the user not to continue using the elevator to avoid the risk of getting stuck, which can be life-threatening.

    Image of elevator showing error E
    Image of elevator showing error E

    If you are using the elevator and see an error screen, you should immediately leave the elevator to ensure your safety. In situations where users are traveling by elevator, it is necessary to signal people outside so they can receive timely help.

    On the control circuit board

    In addition to being displayed on the elevator screen, error message E will also appear on the elevator's control circuit board. For conventional elevators and low-end elevators, when encountering error E, only the letter E will be displayed on the outside of the screen, and to know the detailed error, you need to see the error code E on the circuit board .

    Error E is displayed on the elevator control circuit board
    Error E is displayed on the elevator control circuit board

    For high-end elevators, error message E will be displayed directly on the elevator screen, along with other symbols to help technicians determine the cause of the error and perform the repair process quickly. exactly.

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    SUMMARY TABLE OF ELEVATOR ERRORS

    Show the letter E: When the elevator reports error E, the elevator is now switching to UD mode (with PLC Cabinet).

    Error code E elevator

    Error name E elevator

    Error E2

    Elevator E2 error appears when the elevator door has an open circuit throughout the door due to the contact position at the door or the wire may be broken.

    Error E3, E4

    The error occurs when the elevator runs up and down beyond the travel request of the person moving.

    Error E5, E6

    Error E elevator appears when the elevator door lock does not open or close. When you press the signal but the door is not in the open position after 15 seconds of receiving the signal, error E5, E6 will be displayed.

    Error E8

    The elevator reports error E8 when the communication error is due to signal interference.

    Error E10, E11, E12

    swith error forces the lower and upper deceleration to be in the wrong position

    Error E19, E37

    Error occurs when the elevator door has an error, the door is stuck, the door is open for too long and does not close, the door is obstructed or the door contacts do not connect.

    Error E20

    Slip protection error when the elevator is operating

    Error E21

    Engine overheating error, engine overheating

    Error E22

    This error appears when the motor slips continuously for a period of 0.5 seconds.

    Error E23, E24

    The error appears when the elevator speed is unstable, which can be called elevator speed error

    Error E27, E28

    Floor sensor error

    Error E30

    Error in location by floor

    Error E32

    The error appears when the ladder is operating and the safety circuit is open.

    Error E35, E36

    Contactor error

    Error E45

    Elevator relay error automatically opens the front door

    Error E49

    Signal transmission fails due to signal error

    Error E60

    The error appears when the contactor contact is disconnected

    Error E61

    When the start signal is not stable, this error often appears.

    Error E74

    Error occurs when the brake unit fails

    Error E75

    When the fuse breaks, error E75 will appear

    Error E77

    Errors appear when the speed is off, the acceleration time is too short or the machine is overloaded.

    Error E82

    The elevator reported error E82 when the error was Ecuador

    Summary table of common elevator errors
    Summary table of common elevator errors

    INSTRUCTIONS ON HOW TO FIX FAULTY ELEVATOR E

    Instructions on how to fix elevator error E for users

    When the elevator reports error E , the user needs to stay calm and press the button to move to the nearest floor. Next, you need to use emergency signals to notify the outside or contact the rescue team. Usually in the elevator there will be a rescue call button, also known as the Intercom button, or you can call the maintenance company directly via the phone number located in the elevator.

    Most importantly, do not arbitrarily open the phone cabinet to check the elevator's E error yourself. This action not only does not ensure safety during travel but also creates difficulties for the technical team when repairing the E error elevator.

    Instructions on how to fix E error elevator for maintenance staff

    To ensure safety and convenience during the repair of E error of the elevator, it requires employees and technicians with high professional qualifications and experience in this field. Below are some necessary steps to handle elevator error E:

    Step 1: Evaluate the elevator condition

    - Determine the current position of the cabin and customers in the elevator.

    - Rescue people to safety and repair the elevator.

    Step 2: Check errors from error table code

    - Open the electrical cabinet to identify and check errors from the elevator error code.

    Step 3: Check documents and drawings

    - Review the elevator instructions and drawings to have a more comprehensive view of the equipment.

    Step 4: Contact the supplier

    - Contact the elevator supplier and installation unit to receive support and repairs quickly.

    Note: Do not perform repairs without knowing the exact location and condition of the customer in the elevator. In case someone is trapped, this could put them in danger.

    ELEVATOR SUPPLIER - PRESTIGIOUS LOW PRICE ELEVATOR MAINTENANCE AND REPAIR SERVICES

    SANKYO Elevator is one of the units specializing in supplying and installing all types of home elevators and joint venture elevators. Our team of technicians are quality trained and have extensive experience in the field of elevator installation and maintenance.

    We are committed to providing professional and effective services to our customers. If you need to install a new or repair an elevator error, such as elevator E error , please contact us at the address below:

    “Hoang Sa Viet Elevator - Always with you on every high floor!”

    HOANG SA VIET ELEVATOR - LEADING PRESTIGIOUS ELEVATOR COMPANY IN VIETNAM

    Consulting Specialist: 0942.222.075 Head Office: 184/20 Le Dinh Can, Tan Tao Ward, City. HCM Hanoi headquarters: No. 229, D. Van Tri, Van Noi, Dong Anh, Hanoi Website:


    thangmaysankyo.vn Email: hungpham@hoangsaviet.com

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